FAQ

[info_list font_size_icon=”24″ eg_br_style=”none”][info_list_item list_title=”What if I can’t make it to packet pick-up?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]If you can’t make it to the Race Expo to pick up your packet and do not know someone who can get it for you, you can pick it up the morning of the race (up to 60 minutes before the race starts or bus loading times) at the blue Runtastic Information tent by the Finish Line, or other designated area listed on the website, for a $15 FEE to be paid with cash or a card.[/info_list_item][info_list_item list_title=”When is the last day and time to register?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]If the race is not sold out, you can REGISTER ONLINE the day of the race, 60 minutes before the start of the race distance you’re registering for.

If you registered after the expo, head to the blue Runtastic Information Tent to pick up your race bib. Half Marathoners will need to come at the beginning of the bus loading times (5:30 AM or earlier) to ensure they can take the bus to the start line.

You can pick up your race packet and shirt following your race.[/info_list_item][info_list_item list_title=”How do I change race categories or defer races? Can I defer more than once?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]Change category or defer: HERE
Please review the Transfer & Deferral Policies for transfer fees and deadlines.

And yes, you can change more than once if needed. If you are having problems transferring with the links above, please reach out to us at info@runtasticevents.com.[/info_list_item][info_list_item list_title=”Are there discounts for races?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]Yes, you can earn points to use for race entries by Volunteering!

There are discounts for registering 4 or more people in one transaction,* and for registering for 2 or more races in one transaction.**

*Discounts can’t be combined. If you are using a promo code, make sure you don’t register more than 3 people in one transaction as the automatic multi-person discount will override promo codes.

**Discounts can’t be combined. If you have a promo code, sign up for the races separately as the automatic multi-race discount will override any promo codes.[/info_list_item][info_list_item list_title=”Can I volunteer at the same race I want to use my race credit for?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]No, all volunteer credit must be earned at a previous event. Check out our Volunteer page for more details.[/info_list_item][/info_list]

[info_list font_size_icon=”24″ eg_br_style=”none”][info_list_item list_title=”What if I can’t make it to packet pick-up?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]If you can’t make packet pick-up and do not know someone who can pick it up for you, you can get it the morning of the race (up to 60 minutes before the race start or bus loading times) at the blue Runtastic Information tent, or other designated area on the race website, for a $15.00 fee. You can pay with cash or a card.[/info_list_item][info_list_item list_title=”Can I bring my pet to the expo?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]Dogs/Pets are NOT allowed at the Race Expo (packet pickup) when the location is indoors, which it is for DINO. They are also not allowed at any start line, or anywhere on the course. Well-behaved, always on-leash dogs may attend the post-race Finish Line festivities to cheer on runners. Due to large crowds and race sizes, we encourage you to leave all pets at home for the day for both the safety of participants and the pets. [/info_list_item][info_list_item list_title=”Is there a lost and found?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]If you lose an item at the race, please visit the Blue Runtastic Information Tent during the event to see if it has been turned in. Items not picked up at the event will be taken to our office. Lost items not claimed after one week will be donated. If you have more questions, please get in touch with us at info@runtasticevents.com.[/info_list_item][/info_list] [info_list font_size_icon=”24″ eg_br_style=”none”][info_list_item list_title=”Is there a bin to drop clothing I want back on the Half course?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]The *ONLY* clothing and items drop on the Half Marathon course is at Aid Station A (MILE 3). If you get overheated and don’t want to carry your extra clothing, this bin will be the only drop point on the course. Please ensure that your items get into the bin for us to retrieve them. The bin will be taken to the Bag Drop Pick-Up Corral at the Finish Line, but may not arrive until close to the end of the event. We are not responsible for any lost items, so please don’t drop anything that you don’t want to lose.

[/info_list_item][info_list_item list_title=”Can I get clothing or items back that I drop anywhere on the course?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]*PLEASE NOTE THIS NEW POLICY*Any clothing or items dropped along the course and NOT in your designated drop bag or the bin at Aid Station A will be picked up to be discarded or donated. If you plan to drop items that you don’t intend to get back, please try to do so at the start of the race or the aid stations to strive to keep the community clean that is allowing us to run![/info_list_item][info_list_item list_title=”Will the race be canceled because of the weather?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]The race will not be canceled for weather.[/info_list_item][info_list_item list_title=”Can I pick up my bib on race day?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]As a last resort if can’t make packet pick-up and do not know someone who can pick it up for you, you can get it the morning of the race (up to 60 minutes before the race start or bus loading times) at the blue Runtastic Information tent, or other designated area on the race website, for a $15.00 fee. You can pay with cash or a card.[/info_list_item][info_list_item list_title=”Do I need to ride the bus to the Half Marathon start line?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]Yes, all Half Marathon runners* must ride the bus to the start of the race. See the bus loading times and location under PARKING & TRANSPORTATION on the DINO’s main page.

*If you are an assisted athlete or pushing an assisted athlete, please email info@runtasticevents.com for permits.[/info_list_item][info_list_item list_title=”Can I bring my baby or child on the bus with me to push in a stroller on the Half Marathon course?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]Unfortunately, children under the age of 5 years old are not permitted to ride the buses, per the bus company’s policy. Strollers for children are also not permitted on the half marathon course. If you would like to push your kids in a stroller at the event, we would love to have you join our 5K race!

*If you are an assisted athlete or pushing an assisted athlete, please email info@runtasticevents.com for permits.[/info_list_item][info_list_item list_title=”Are strollers allowed in any of the races?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]Yes, strollers are allowed in the 5K race and Kids Run. Strollers are NOT permitted on the Half Marathon course or on the buses. If running with a stroller, please be courteous to the other runners and go to the back of the start wave.[/info_list_item][info_list_item list_title=”Can I run with my kids in the Kids Run?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]If your kids need extra encouragement or help, you can run with them in the Kids Run without signing up. However, only children under 12 years old and registered for the race will receive a shirt and medal. Please make sure they are wearing their race bib to receive a finisher’s medal. If running with a stroller, please be courteous to the other runners and go to the back of the start wave.

We will have someone running in front of the kids to lead them on the race path to the finish line.[/info_list_item][info_list_item list_title=”Can I track people running or have others track me on the course?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]Yes! To give or get live cheers, updates, and a heads-up on turns and aid stations, download the RaceJoy app and run smarter, not harder.

Your friends can follow you, send cheers, and know right where you are on the course.

Everyone who wants to be tracked or send kudos needs to download the app!

Download RaceJoy on Apple or Google Play.[/info_list_item][info_list_item list_title=”What if I get lost running the course?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]We strive to make every effort to have the courses effectively marked with signs and flaggers to help direct runners. However, it is the runner’s responsibility to know the course. Before the race, please review your COURSE MAP.

You can also download RaceJoy app on Apple or Google Play to get a heads-up on turns and aid station locations while you’re running the course. Plus all the other benefits of race joy that are listed above![/info_list_item][info_list_item list_title=”Are there pacers at this race?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]Yes, the RYR Pacers will be pacing the Half Marathon runners to help them achieve a new PR!

To run with a pace group, look for the pacer holding up a sign with the finishing time you want to achieve on it. The overall time listed will get faster as you get closer to the starting line. Please find your pacer and line up behind them to ensure you will start and be around other runners with a similar pace.[/info_list_item][info_list_item list_title=”Is there a cut off time or time limit for the race?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]The courses are supported for 3:15 hours until 10:45 AM. Police, directional cones, porta-potties, and Aid Station support will not be available after this time. Runners must be able to average a pace of 15 minutes per mile in the Half Marathon to participate. If you feel you will be unable to finish the Half Marathon course in the allotted time, we ask that you switch to participating in the 5K race instead. If you need to change your race distance or defer, make sure you do it before the deadline![/info_list_item][info_list_item list_title=”Can I bring my pet the race?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]Dogs/Pets are NOT allowed at any start line, or anywhere on the course. Well-behaved, always on-leash dogs may attend the post-race Finish Line festivities to cheer on runners. Due to large crowds and race sizes, we encourage you to leave all pets at home for the day for both the safety of participants and the pets.

 [/info_list_item][info_list_item list_title=”Is there a lost and found at the event?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]If you lose an item at the race, please visit the Blue Runtastic Information Tent during the event to see if it has been turned in. Items not picked up at the event will be taken to our office. Lost items not claimed after one week will be donated. If you have more questions, please get in touch with us at info@runtasticevents.com.[/info_list_item][/info_list]

[info_list font_size_icon=”24″ eg_br_style=”none”][info_list_item list_title=”How do I look up and download my race photos?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]As part of your registration, all Runtastic races include FREE race day photos for all your post-race bragging.

Your social media sized pictures will be available to view and download HERE within a few days following the race. Search for your photos by your BIB number or name, or see all your tagged photos under your name in the race RESULTS.

If you’re having trouble finding your photos, check the “Untagged Photos” link on the top right. And if you “run” across any bib numbers that aren’t tagged, feel free to tag them and help out your running friends.

And make sure to tag us on social media in all your race day glory![/info_list_item][info_list_item list_title=”How do I look up my race results?” heading_tag=”h5″ list_icon=”Defaults-question-circle”]After you cross the finish line, you can check your Race RESULTS online, or head to The Race Time’s gray results trailer to print out your results.[/info_list_item][/info_list]